All Niagara Falls Public Library locations will be closed until further notice due to the risk posed by the COVID-19 virus.
Return Boxes Open as of May 25th and Curbside Pickup Starts June 8th
Thank you for keeping library items safe while our locations have been closed! Please help us get ready for curbside pickup service by returning your materials.
Return boxes at all Niagara Falls Public Library locations will be open starting Monday, May 25. Returned items will remain on your library card until they are checked in after a quarantine period.
If you can’t return your items at this time, we understand - fines aren’t being charged for the items you’ve been holding for us.
We’re not accepting donations of books or other materials at this time. Please do not place any donations in our return boxes.
Niagara Falls Public Library will be offering customers a limited contactless Curbside Pick Up service beginning Monday, June 8th.
Please note that our digital services are always available!
To access these incredible resources and more, Click Here!
If you do not have a library card, you can Register for a Card HERE!
FAQ (Updated May 22nd)
Q. Will I have fines if I don’t return my items once the return boxes are open on May 25th?
A: Items checked out before the Library’s closure on March 13th now have a due date of July 2, 2020. No fines will accrue during this period.
Q: I have reserves that arrived at the Library that I’m waiting to pick up. Will I be able to get them?
A: You can pick up your pending reserves when the library Library’s curbside pickup service begins.
Q. Are all in-person library programs cancelled while the Library is closed?
A. Yes, they are cancelled and full refunds will be provided where applicable. Join us on Facebook daily as we host online events for all ages. See Event Calendar for dates.
Q. My library card is going to expire during the closure period. How can I renew it to use the Library's digital services?
A. All library cards expiring during this period have been adjusted to remain active for use with the Library's digital services.
Q. Can I drop off some book donations I have?
A. We understand many people may be taking advantage of time at home to do spring cleaning. The Library cannot accept donations of books or other materials at this time.
Q. I'm trying to use the digital resources and I've been asked for my Library Card ID/Number and PIN. What are those?
A. The Library Card ID/Number is the series of numbers on your library card beginning with 28080. Your PIN is typically the last four digits of your phone number, unless you have changed it yourself to something else.
Q. Can I still place a hold on an item you have in your collection?
A. The ability to place holds has been suspended until the Library's curbside pickup service begins.
Q. Can I still place an Interlibrary Loan request?
A. The Library is not accepting Interlibrary Loan requests until the Library reopens.
To find more information about COVID-19, visit these trusted websites:
Coronavirus disease (COVID-19): Outbreak update
Government of Canada webpage with recent updates on the Coronavirus disease.
The 2019 Novel Coronavirus (COVID-19)
The main Ontario government webpage on COVID-19, including updates on the current situation and current affected areas.
Niagara Region Public Health
Local information about COVID-19.
Novel Coronavirus (COVID-19) Situation
World Health Organization. Up to date map of affected regions.
City of Niagara Falls COVID-19 Information
Information about COVID-19 as it pertains to residents of the City of Niagara Falls.
Mental Health Resources
Kids and Teens can talk to someone 24 hours a day 7 days a week.
Call 1-800-668-6868 or text CONNECT to 686868
24 hours a day, 7 days a week
Niagara Falls, St. Catharines and Area – 905-688-3711
Port Colborne, Wainfleet and Area – 905-734-1212
Fort Erie and Area – 905-382-0689
Grimsby, West Lincoln – 905-563-6674
Call 24 hours a day, 7 days a week
Niagara Falls, Fort Erie and surrounding areas 905-356-5800
ARUNova@wpsn.ca (Email response is not immediate)
Welland, Port Colborne, Wainfleet, Pelham and surrounding areas 905-788-0113
ARUWelland@wpsn.ca (Email response is not immediate)
Multilingual Information from the Government of Ontario
The Ministry of Health has developed an information sheet about the 2019 novel coronavirus (COVID-19) to inform Ontarians about the virus, how they can protect themselves and what to do if they think they have contracted the 2019 novel coronavirus. The information sheet is available in multiple languages.
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