Fines & Other Overdue Charges

Niagara Falls Public Library (NFPL) will continue to waive fines on overdue materials until December 31, 2021 to help support the community through the pandemic and the early stages of the recovery period in 2021.

Although fines are being waived, please respect other library borrowers by returning items by their due dates in case other customers are waiting for them. Customers will continue to receive overdue notices during this period. Items not returned after 28 days from the date they were due back will result in a replacement fee for the borrower. 

Many customers view paying fines as part of supporting the Library and we deeply appreciate that support. Please consider a donation in lieu of paying fines as a way of continuing your support.  Niagara Falls Public Library is a registered charitable organization and we are grateful for your donations. Your donation will help fund services, programs and resources for the whole community.

 

Has the Library stopped charging fines for overdue items?
The Niagara Falls Public Library is not charging fines until December 31, 2021. We recognize that this is a challenging time for many in our community and this ensures access to library materials for all.
 
NFPL began waiving fines in March 2020 due to COVID-19 and continued to do so throughout 2020.  Fines were waived to ensure all customers access to library resources during this period. Once our facilities were open to the public, fines were waived to decrease cash handling and other close interactions to protect the health of staff and customers.


I can’t find my check out slip. How do I find out when my items are due?
Log into your Library account for a list of items you currently have checked out, along with their due dates.
 
You can also call the Library at 905-356-8080 or email at askus@nflibrary.ca to inquire about due dates.
 

Did you know you can receive an email reminder prior about your due date?

To sign up for pre-overdue and overdue notices by email, log into your Library account and select the Account Preferences tab. From here, be sure to look at the Personal Information page and add your email by clicking Change.
 

The due date for my item is approaching and I’m not finished with it. Is there a way to keep it longer?
NFPL will be offering automated courtesy renewals of materials during this period - there’s no need for you to do anything. The automated renewal will occur if the item is not reserved for another customer. If it can’t be renewed, please return the item because another customer is waiting for it.
 

What happens if I don’t return a library item by the due date?
Customers who have signed up for email notifications of overdue items will receive a reminder email at 7 days overdue and a follow-up email at 14 days overdue. At 28 days overdue, a replacement fee will be billed to the customer and the customer’s library account will be blocked from borrowing.
 
To sign up for email notification, log into your Library account and select the Account Preferences tab. From here, be sure to look at the Personal Information page and add your email by clicking Change.
 

What happens if I lose or damage an item?
To help you with this issue, please contact Library staff by phone at 905-356-8080, by email at askus@nflibrary.ca or in person if visiting a Library location.
 

Will fines be reinstated in 2022?
The community and financial impact of waiving fines will be monitored throughout 2021 and will be reported to the Library Board in the fall of 2021.
 

I feel I support the Library by paying fines. How can I continue to support the Library in this way?
Please consider a donation to the Library in lieu of paying fines. Niagara Falls Public Library is a registered charitable organization and donations over $10 are tax deductible. We are grateful for your support.
 

I have fines and other charges on my account from prior to the pandemic that have prevented me from using the Library’s resources. What can I do?
To help you with this issue, please contact Library staff by phone at 905-356-8080, by email at askus@nflibrary.ca or in person if visiting a Library location.