When you work in a library, you use library jargon. However, sometimes you forget not all customers know what the “catalogue” is used for. Most recently, with the news about the elimination of the Southern Ontario Library Service’s Interlibrary Loan
Delivery Service, library staff heard from customers who were unsure of what Interlibrary Loan is and wanted to know about the impact on library service at Niagara Falls Public Library.
Interlibrary loan (also known as ILLO) is a resource sharing service between libraries. By submitting an ILLO request, customers can access materials that aren’t available in their own local library by borrowing them from libraries outside of their community.
Materials borrowed through ILLO were transferred through a delivery service provided by the Southern Ontario Library Service (also known as SOLS). SOLS provides support to public libraries on behalf of the Ministry of Tourism, Culture, and Sport in a variety of ways, including resource sharing and staff and library board training. The SOLS budget was cut by 50% in April, leading to the elimination of the ILLO Delivery Service.
Resource sharing between libraries enriches services for all library users in all communities. Although Niagara Falls Public Library has a large collection of materials compared to smaller libraries, our customers actively used ILLO to access many items that we don’t own. In 2018, we borrowed 2,574 items from libraries outside of Niagara Falls on behalf of our customers through ILLO. We also shared our resources by loaning 1,753 items from our collection to customers from other libraries throughout Ontario and beyond.
Niagara Falls Public Library will continue sharing resources locally through our reciprocal borrowing agreements with the Fort Erie, Niagara-on-the-Lake, Pelham, Thorold and Welland Public Libraries. This agreement permits Niagara Falls Public Library cardholders to get a free library card from these libraries and borrow materials from their collections when visiting those libraries. For more information about reciprocal borrowing, please speak to library staff or visit our webpage under the Service tab.
The elimination of the ILLO Delivery Service doesn’t affect the internal transfer of materials owned by Niagara Falls Public Library within our four locations. Customers can continue to transfer materials from one branch to another for pickup.
Customers can continue to return their materials to any of the four Niagara Falls Public Library branches, no matter at which location you checked it out. Did you know there’s also a return box for your convenience to use at the Gale Centre if you’re headed to the walking track or the arena?
If you have questions about borrowing or returning please call us at 905-356-8080 or email us at firstname.lastname@example.org.
Susan DiBattista is the Manager of Customer Service.
2019 was an exciting year for the Niagara Falls Public Library. We hosted some incredible programs, introduced some amazing new collections, and had a lot of fun. However, it was you, the customer, that really made last year so wonderful.
While doing some research the other day, I came across the name of a hotel that I had never heard of before. This is probably due to the fact that there is very little information to be found about the Bath House Hotel.
It’s hard to define in one sentence what we do at the Niagara Falls Public Library in providing excellent customer service, so I thought I would give you a glimpse into a day in the life of a customer service associate at the Library. Some staff arrive prior to opening time to prepare workspaces and to gather and sort items from our overnight drop boxes.
Chevron. Handlebar. Fu Manchu. Yes, Movember is upon us and seeing as we’re more than halfway through the month those moustaches should be fully grown! While the facial hair keeps things fun, it’s important to remember that the purpose of it all is to raise awareness of men’s health issues.
Clifton Hill, Casino Niagara, Niagara Parks Commission — as much as there is to do in Niagara Falls, there's not always a lot for residents, especially if you're not looking to spend much money.
Sleep Cheap is great, but the rest of the year there's always Niagara Falls Public Library.
Every year on Nov. 11, Canadians pause in silence to remember the brave men and women who have served and continue to serve Canada during times of war and peace.
It seems hard to imagine that today, there are approximately 14,000 hotel and motel rooms available for visitors in the city of Niagara Falls. Because of our famous location, the city's hotel industry has a long and intriguing history. One such hotel that might not be as widely known as its more famous neighbours is the Hotel Lafayette.
In case you weren’t aware, October is Autism Awareness Month, Breast Cancer Awareness month and Canadian Library Month to name a few. If you haven’t tried our great digital content on these subjects, please do! Download our Kanopy app and find a whole host of great feature films and documentaries on Autism.