Interlibrary Loan Updates

When you work in a library, you use library jargon. However, sometimes you forget not all customers know what the “catalogue” is used for. Most recently, with the news about the elimination of the Southern Ontario Library Service’s Interlibrary Loan 
Delivery Service, library staff heard from customers who were unsure of what Interlibrary Loan is and wanted to know about the impact on library service at Niagara Falls Public Library.

Interlibrary loan (also known as ILLO) is a resource sharing service between libraries. By submitting an ILLO request, customers can access materials that aren’t available in their own local library by borrowing them from libraries outside of their community.

Materials borrowed through ILLO were transferred through a delivery service provided by the Southern Ontario Library Service (also known as SOLS).  SOLS provides support to public libraries on behalf of the Ministry of Tourism, Culture, and Sport in a variety of ways, including resource sharing and staff and library board training. The SOLS budget was cut by 50% in April, leading to the elimination of the ILLO Delivery Service.

Resource sharing between libraries enriches services for all library users in all communities. Although Niagara Falls Public Library has a large collection of materials compared to smaller libraries, our customers actively used ILLO to access many items that we don’t own. In 2018, we borrowed 2,574 items from libraries outside of Niagara Falls on behalf of our customers through ILLO. We also shared our resources by loaning 1,753 items from our collection to customers from other libraries throughout Ontario and beyond.

Niagara Falls Public Library will continue sharing resources locally through our reciprocal borrowing agreements with the Fort Erie, Niagara-on-the-Lake, Pelham, Thorold and Welland Public Libraries. This agreement permits Niagara Falls Public Library cardholders to get a free library card from these libraries and borrow materials from their collections when visiting those libraries. For more information about reciprocal borrowing, please speak to library staff or visit our webpage under the Service tab.

The elimination of the ILLO Delivery Service doesn’t affect the internal transfer of materials owned by Niagara Falls Public Library within our four locations. Customers can continue to transfer materials from one branch to another for pickup. 

Customers can continue to return their materials to any of the four Niagara Falls Public Library branches, no matter at which location you checked it out. Did you know there’s also a return box for your convenience to use at the Gale Centre if you’re headed to the walking track or the arena?

If you have questions about borrowing or returning please call us at 905-356-8080 or email us at askus@nflibrary.ca

Susan DiBattista is the Manager of Customer Service.

Library Notes

2020-03-23

The Niagara Falls Public Library temporarily closed our doors at all four locations on Friday, March 13th 2020 until April 5th 2020.  This was our immediate response to reduce the spread of COVID-19 and align with provincial measures to support social distancing.

2020-03-02

The Niagara Falls Public Library is offering a wide range of Gardening, Health and Wellness programs this Spring! Join us Monday March 9th at 7pm as food writer Lynn Ogryzlo talks about the benefits and pitfalls of the Keto Diet. On Thursday March 5th at 7pm Master Gardener Kit Thompson will teach you how to make floral designs and arrangements with items from your garden. 

2020-02-12

According to the Canadian Oxford Dictionary, a library is a collection of books, periodicals, recordings, electronic reference materials, etc for use by the public or members of a group. There are four more definitions if one is interested in reading them.

2020-02-04

What is the most priceless possession you own? Some might say their home, or their car, while others may say a precious family heirloom. The things that are priceless to us are felt on an emotional level, deep within us. That is exactly what the MasterCard credit card company knew all those 23 years when it launched its now affectionately known priceless ad campaign.

2020-01-08

2019 was an exciting year for the Niagara Falls Public Library. We hosted some incredible programs, introduced some amazing new collections, and had a lot of fun. However, it was you, the customer, that really made last year so wonderful.

2019-12-16

While doing some research the other day, I came across the name of a hotel that I had never heard of before. This is probably due to the fact that there is very little information to be found about the Bath House Hotel. 

2019-12-16

It’s hard to define in one sentence what we do at the Niagara Falls Public Library in providing excellent customer service, so I thought I would give you a glimpse into a day in the life of a customer service associate at the Library. Some staff arrive prior to opening time to prepare workspaces and to gather and sort items from our overnight drop boxes.

2019-11-25

    Chevron. Handlebar. Fu Manchu. Yes, Movember is upon us and seeing as we’re more than halfway through the month those moustaches should be fully grown! While the facial hair keeps things fun, it’s important to remember that the purpose of it all is to raise awareness of men’s health issues.