Niagara Falls Public Library Customer Promise
Niagara Falls Public Library enriches, inspires, empowers and links the community through our resources, services and spaces. We proudly work to promote literacy, a lifelong love of learning, a culture of reading, and enhance the quality of life in our community.
We will work with you to provide an outstanding customer experience.
As our customer, you can expect Niagara Falls Public Library to:
- Deliver equal access to information and services tailored to meet your needs
- Offer dynamic service by informed staff who take ownership of every customer interaction
- Acknowledge and respond to your feedback
- Have fair practices and procedures while ensuring accountability to the community
- Provide welcoming spaces
As a customer of Niagara Falls Public Library, you will:
- Respect the rights of all library customers to share a common space
- Ensure the care and safety of your children
- Be courteous and respectful to others
- Follow library practices and procedures
- Treat library materials and resources with care