While using Holds Pick Up services, all customers will be required to:

  • Wear a mask 
  • Maintain physical distancing
  • Follow the directional arrows, rules and procedures in place

Pick Up Your Holds at Any Library Location!

Customers may place holds on items and pick them up at any Library location using our contactless Holds Pick Up options:

All Library locations offer contactless Take & Go Holds Pick Up - no appointment is required.

Just stop by during Pick Up Hours and show your Library card.

We’ll check out your items and leave them for you in the designated Pick Up area outside the Library.
Curbside Holds Pick Up by appointment is available at Victoria Avenue Library only.

 


 

How it Works

Effective December 29, 2020

1. Request Your Items

  • Use our catalogue and place holds on the items you want.
  • Call the Library at 905-356-8080 and staff can assist you with placing holds.
  • Email us at AskUs@nflibrary.ca with your request and include your full name and library card barcode.
  • Don’t know what you want? We can help you with that! Give us an idea of what you’re looking for and we can make some selections for you.
    • Use our  "Grab Bag" form and help us get started. You can also call the Library at 905-356-8080 and we’ll help you with making selections.

2. After You Receive Notification That Your Items Are Available

    Be sure to bring your Library card for Take & Go Service!

  • Victoria Avenue Library - To pick up without an appointment, during Pick Up Hours, go to the gray doors to the right of the Return Box area and ring the doorbell. We’ll help you through the rest of the process.
    If you want to book an appointment for Curbside Pick Up , Library staff will bring your items to your vehicle.
    Community Centre Library - To pick up without an appointment, come by the Library during Pick Up Hours. Look for the directional signs on the right side of the MacBain Community Centre to bring you to the Library’s temporary Take & Go Holds Pick Up area. Once you’re there, ring the doorbell and we’ll help you through the rest.
    Stamford Centre Library - To pick up without an appointment, come by the Library during Pick Up Hours and go to the front door. Ring the doorbell and we’ll help you through the rest.
    Chippawa Library - To pick up without an appointment, come by the Library during Pick Up Hours. Go to the front door, ring the doorbell and we’ll help you through the rest.

3. Return Your Items When Finished

   All returns can be put in the Library’s Return Boxes, which are open 24 hours a day, 7 days a week.

 


 

FAQs

Q: How many items can I borrow in one pick up?
A: A maximum of 20 items can be borrowed in one pick up. In order to observe physical distancing, limited Library staff is working to handle your requests. To allow for efficient workflow, and to be fair to all who want to borrow, we are limiting the number of items that can be picked up at one time. Please be aware that limits based on item type are still applicable.


Q: If I put on more than 20 holds, how will my 20 items be selected for check out?
A: You will be given the first 20 items on your list of holds that have been received for you. We cannot accommodate individual requests to choose from the larger group of materials that have arrived for you. We will not lapse your holds before you’re able to get them.


Q: I have an appointment to pick up an item. Now I've discovered I have another item that's come in, do I need to make a second appointment?
A: Library staff will do their best to add any items that come in after you've made your appointment.


Q: What are you doing to protect the safety of customers and Library staff during the Pick Up?
A: Staff will prepare your materials while wearing a mask and gloves. They will wipe the materials with a medical-grade disinfectant prior to packing them. 

All Holds Pick Up processes are contactless. 
During Take & Go Pick Up, staff will scan your barcode through a window and will leave your materials in a designated Pick Up spot outside the building. Customers and staff are expected to follow physical distancing measures. Staff will wear a mask and gloves during the pick up procedure.
For Curbside Pick Up at Victoria Avenue Library, at the appointed time, you will park in your designated spot, open your trunk and wait in your car.  Library staff will be looking out for your arrival and will put your materials in your trunk. Staff will wear a mask and gloves during the pick up procedure.


Q: Can I arrive for Curbside Pickup on foot or bike?
A: Yes, please stand in your designated spot by the sign. Remain in place and staff will place your items on the ground approximately 2 metres away from you.