Customers Service Associates @ Your Library

It’s hard to define in one sentence what we do at the Niagara Falls Public Library in providing excellent customer service, so I thought I would give you a glimpse into a day in the life of a customer service associate at the Library. Some staff arrive prior to opening time to prepare workspaces and to gather and sort items from our overnight drop boxes. These drop boxes are located at each of our four locations to accommodate those who are unable to make it to the Library during our opening hours. As the tasks are many, reinforcements arrive at opening time to take their positions at one of the many service desks. The flow of materials in and out never stops at the Library so staff at the service desks begin to receive in and check these items out, greeting each customer with a smile and a hello.  Displays are updated and newspapers prepared for daily readers who make the Library part of their daily ritual. Reservations are made on items not available and research may be done to find out the next hot new fiction title or DVD release. Phone calls are answered and information and referral provided as requested. There are several ways to ask a question at the library, email, phone call or in person - we’re always ready to answer your questions or give you some direction to find the answer. Staff help is here if you need to access one of our many public computer stations as staff are available to help our customers with getting their documents set up or printed. While our personal devices such as cellphones, iPads and tablets can be a great help to us they sometimes can give us a bit of a headache. Customer service staff are ready to lend a hand at any time and help troubleshoot some of the most common problems. Customer Service associates have great suggestions and happily provide many good titles and can recommend any of our great Library programs. Finally, we make cards! Library cards that is, so why not come down to your local Library and take advantage of all our resources, accessible spaces and experience some great customer service too!

Come on down to the Library and take advantage of some of these great upcoming programs. Online Shopping - learn how to research, navigate and safely use a selection of online shopping services at the Victoria Avenue Library on Tuesday, December 10 5:30 p.m. to 7:00 p.m. Registration is required. Be sure not to miss the Super Mario Kart Tournament - double elimination tournament set up on 100cc. Top winners will receive prizes. On Saturday, December 14 at the Victoria Avenue Library. Bracketing begins at 11:00 a.m. and play starts at 11:30 a.m. No registration necessary.
 

Carrie Bosco is a Customer Service Librarian.

Library Notes

2020-03-23

The Niagara Falls Public Library temporarily closed our doors at all four locations on Friday, March 13th 2020 until April 5th 2020.  This was our immediate response to reduce the spread of COVID-19 and align with provincial measures to support social distancing.

2020-03-02

The Niagara Falls Public Library is offering a wide range of Gardening, Health and Wellness programs this Spring! Join us Monday March 9th at 7pm as food writer Lynn Ogryzlo talks about the benefits and pitfalls of the Keto Diet. On Thursday March 5th at 7pm Master Gardener Kit Thompson will teach you how to make floral designs and arrangements with items from your garden. 

2020-02-12

According to the Canadian Oxford Dictionary, a library is a collection of books, periodicals, recordings, electronic reference materials, etc for use by the public or members of a group. There are four more definitions if one is interested in reading them.

2020-02-04

What is the most priceless possession you own? Some might say their home, or their car, while others may say a precious family heirloom. The things that are priceless to us are felt on an emotional level, deep within us. That is exactly what the MasterCard credit card company knew all those 23 years when it launched its now affectionately known priceless ad campaign.

2020-01-08

2019 was an exciting year for the Niagara Falls Public Library. We hosted some incredible programs, introduced some amazing new collections, and had a lot of fun. However, it was you, the customer, that really made last year so wonderful.

2019-12-16

While doing some research the other day, I came across the name of a hotel that I had never heard of before. This is probably due to the fact that there is very little information to be found about the Bath House Hotel. 

2019-12-16

It’s hard to define in one sentence what we do at the Niagara Falls Public Library in providing excellent customer service, so I thought I would give you a glimpse into a day in the life of a customer service associate at the Library. Some staff arrive prior to opening time to prepare workspaces and to gather and sort items from our overnight drop boxes.

2019-11-25

    Chevron. Handlebar. Fu Manchu. Yes, Movember is upon us and seeing as we’re more than halfway through the month those moustaches should be fully grown! While the facial hair keeps things fun, it’s important to remember that the purpose of it all is to raise awareness of men’s health issues.