Frequently Asked Questions - cloudLibrary

Why did we make this change?

Niagara Falls Public Library is always looking for opportunities to provide an exceptional service experience. We believe cloudLibrary provides a more user-friendly interface and better availability of items with a smaller number of libraries sharing their collections through cloudLink.  The hottest books may still have a holds list, but wait times will be significantly shorter due to fewer people trying to access the same titles.

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How much of the current OverDrive collection was transferred to the cloudLibrary platform?

The majority of the titles currently available in OverDrive are owned by the Ontario Library Service Consortium. However, most titles that were separately purchased by NFPL in OverDrive have been transferred to cloudLibrary. We will also be supplementing our collection in cloudLibrary with new purchases and by linking collections with several other libraries in Ontario.

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Have holds been transferred from OverDrive to the cloudLibrary Platform?

No, holds from OverDrive were not transferred to cloudLibrary. You will be able to place new holds on the titles in cloudLibrary. If the title isn’t in our collection, you can make a suggestion to purchase it through the app.

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How many items can I have checked out at once?

Customers will continue to be able to have 10 titles checked out at once.

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How many holds can I have at one time?

Customers will continue to be able to have 10 titles on hold at one time.

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Can I return an eBook early?

Yes, you can. Go to “My Books” and click on “Return”. Once your titles are listed, click on the “Return” button.

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What training is available?

Staff at all NFPL locations can assist with basic information about using cloudLibrary. For a more indepth session, customers can book a Tech Time session for assistance. Videos and a user guide can also be found directly through cloudLibrary at https://www.yourcloudlibrary.com/common-issues/

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