Libraries throughout the Region are at varying stages of reopening, depending on their support in place and their scale and capacity. While Niagara has been allowed to enter Stage 3, businesses and organizations are only encouraged to do so when they can confidently and safely offer the delivery of programs and services. At this point in time NFPL is not ready to safely enter Stage 3. We are working hard with Public Health, and our Community Partners to implement and expand services to the community while honouring the Government Framework and our Reopening Plan in place.
Library Service available now:
- Curbside pick up for the delivery of physical materials
- Online resources available 24/7 for a wealth of books, movies, music, magazines, and more
- Virtual programs! From storytimes to paint lessons and more, check our Online Event calendar on our website for what’s coming up or our YouTube channel for past videos.
- Visiting Library Service to homebound individuals and Seniors resumes
- WiFi is on at all our locations for your access and convenience
- NEW Click and Collect computer printing service
- Further expanded curbside pick-up from our Victoria Avenue location to our remaining locations (Chippawa, Stamford, and MacBain).
We are committed to expanding our service model to include additional Library services when we can confidently ensure the health and safety of our staff, customers and the community.
Library Services coming soon:
- Re-Launching Computer Access with new guidelines in place
Please be patient as we get our spaces ready. We really miss you and look forward to serving you, so until we can meet again in-person please use one of our holds pick up options or visit our Home Library for a variety of material you can browse from home!
Return Boxes Now Open and Curbside Pick Up Now Available
Return boxes at all Niagara Falls Public Library locations are now open. Returned items will remain on your library card until they are checked in after a quarantine period.
We’re not accepting donations of books or other materials at this time. Please do not place any donations in our return boxes as they will be thrown away.
Niagara Falls Public Library is currently offering customers a limited contactless Holds Pick Up service.
Please note that our digital services are always available!
To access these incredible resources and more, Click Here!
If you do not have a library card, you can Register for a Card HERE!
FAQ (Updated July 22)
Q. Are all in-person library programs cancelled while the Library is closed?
A. Yes, they are cancelled and full refunds will be provided where applicable. Join us on Facebook daily as we host online events for all ages. See Event Calendar for dates.
Q. My library card is going to expire during the closure period. How can I renew it to use the Library's digital services?
A. All library cards expiring during this period have been adjusted to remain active for use with the Library's digital services.
Q. Can I drop off some book donations I have?
A. The Library cannot accept donations of books or other materials at this time.
Q. I'm trying to use the digital resources and I've been asked for my Library Card ID/Number and PIN. What are those?
A. The Library Card ID/Number is the series of numbers on your library card beginning with 28080. Your PIN is typically the last four digits of your phone number, unless you have changed it yourself to something else.
Q. Can I still place an Interlibrary Loan request?
A. The Library is not accepting Interlibrary Loan requests at this time.
To find more information about COVID-19, visit these trusted websites:
Coronavirus disease (COVID-19): Outbreak update
Government of Canada webpage with recent updates on the Coronavirus disease.
The 2019 Novel Coronavirus (COVID-19)
The main Ontario government webpage on COVID-19, including updates on the current situation and current affected areas.
Niagara Region Public Health
Local information about COVID-19.
Novel Coronavirus (COVID-19) Situation
World Health Organization. Up to date map of affected regions.
City of Niagara Falls COVID-19 Information
Information about COVID-19 as it pertains to residents of the City of Niagara Falls.
Mental Health Resources
Kids and Teens can talk to someone 24 hours a day 7 days a week.
Call 1-800-668-6868 or text CONNECT to 686868
24 hours a day, 7 days a week
Niagara Falls, St. Catharines and Area – 905-688-3711
Port Colborne, Wainfleet and Area – 905-734-1212
Fort Erie and Area – 905-382-0689
Grimsby, West Lincoln – 905-563-6674
Call 24 hours a day, 7 days a week
Niagara Falls, Fort Erie and surrounding areas 905-356-5800
ARUNova@wpsn.ca (Email response is not immediate)
Welland, Port Colborne, Wainfleet, Pelham and surrounding areas 905-788-0113
ARUWelland@wpsn.ca (Email response is not immediate)
Multilingual Information from the Government of Ontario
The Ministry of Health has developed an information sheet about the 2019 novel coronavirus (COVID-19) to inform Ontarians about the virus, how they can protect themselves and what to do if they think they have contracted the 2019 novel coronavirus. The information sheet is available in multiple languages.
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