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Interlibrary Loan (ILLO)

Update on Interlibrary Loan Services

We appreciate the outpouring of support for the Interlibrary Loan Service (ILLO) at the Niagara Falls Public Library (NFPL). We understand the meaningful impact the service has had on many of our customers.

We are pleased to let you know that effective July 2, 2019  NFPL customers will be able to submit a request for one ILLO item per month. Please note that ILLO requests for DVDs cannot be submitted. 

ILLO requests from earlier in the year that were unfilled as of April 2019 will not be automatically resubmitted. Customers are welcome to resubmit unfilled requests themselves through our Material Request Form or through staff.

As a reminder, customers who are reciprocal borrowers with NFPL must place ILLOs through their servicing (home) library, as per our Reciprocal Borrowing agreement with Fort Erie, Niagara-on-the-Lake, Pelham, Thorold and Welland Public Libraries.

This is the start of a pilot project to help us establish new workflows and a budget for shipping ILLO materials via Canada Post. As you likely are aware, ILLO Delivery Service ceased on April 26, 2019. Libraries must now pay to ship ILLO materials to each other using Canada Post’s library materials rate.

Many customers who borrow ILLOs aren’t aware that we also do our part as a lender of materials to customers at other libraries. For ILLO to work well, it depends on libraries lending to each other and borrowing from each other in a balanced way.  NFPL is committed to our role as a lender of materials to other libraries, as we also borrow on behalf of our customers. To that end, we must balance our borrowing and lending evenly as we establish a budget for shipping materials to other libraries via Canada Post.

To learn more about ILLO, please see our FAQs

If you have a need for materials beyond your one ILLO request per month, consider registering as a Reciprocal Borrower with other Niagara Region libraries, which allows you to borrow materials directly from other libraries. For more information about Reciprocal Borrowing, please visit  Reciprocal Borrowing with Niagara Region Libraries or speak with staff at any NFPL location.

Below are links to the catalogues of libraries that are part of the Reciprocal Borrowing agreement to assist you in searching for items that aren't in NFPL's collection. As a reminder, customers must travel to the lending library to pick up and return their items.

Fort Erie Public Library Catalogue

Niagara-on-the-Lake Public Library Catalogue

Pelham Public Library Catalogue

Thorold Public Library Catalogue

Welland Public Library Catalogue


We have suspended new requests during our closure.

See here for more details.

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