Niagara Falls Public Library Customer Promise

Niagara Falls Public Library enriches, inspires, empowers and links the community through our resources, services and spaces. We proudly work to promote literacy, a lifelong love of learning, a culture of reading, and enhance the quality of life in our community.

 

We will work with you to provide an outstanding customer experience.

 

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As our customer, you can expect Niagara Falls Public Library to: 

  • Deliver equal access to information and services tailored to meet your needs
  • Offer dynamic service by informed staff who take ownership of every customer interaction
  • Acknowledge and respond to your feedback
  • Have fair practices and procedures while ensuring accountability to the community
  • Provide welcoming spaces

 

 

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 As a customer of Niagara Falls Public Library, you will:

  • Respect the rights of all library customers to share a common space
  • Ensure the care and safety of your children
  • Be courteous and respectful to others
  • Follow library practices and procedures
  • Treat library materials and resources with care