The Niagara Falls Public Library offers service that is relevant, inclusive, and responsive for all, including persons with disabilities. Each member of the community has an equal opportunity to access public library services. The Library strives to provide “universal access” to services for all people to the greatest extent possible without the need for adaptation or specialized design in order to integrate services to persons with disabilities. The Library offers alternative measures, including trained staff support, where necessary, so that persons with disabilities may obtain and use Library services.

In April 2010, the Library Board approved the Accessibility Policy.

We strive to make sure that all members of the community can access library services in person, by telephone, by e-mail, in the community, and remotely through technology such as the website, and we design and deliver programs and services to support the participation of everyone.

  • A person with a disability has the right to expect the full spectrum of services offered by Niagara Falls Public Library.
  • A support person accompanying a person with a disability to a library program or event may attend at no charge.
  • Service animals are welcome at all library locations. If you need any assistance during your visit to the library, please ask our staff.
  • All library locations provide accessible parking spaces.
  • All library locations are fully accessible.
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Using the Library's Services

Planning to visit?

If you are planning to visit one of our libraries and have any questions about accessibility, please call 905-356-8080.

People who use a TTY teletypewriter, or have a hearing or speech disability, who have need to call the library, please use the Bell Relay System.

Assistive Services, Accessible Collections & Adaptive Technology

We aim to meet your needs by providing services and resources so that you can use the Library with ease, such as:

  • Public access computers equipped with Windows accessibility tools
  • An adjustable computer desk at each of our locations
  • Libraries for All communication boards (visual communication aids) at all locations
  • An extensive collection of large print books
  • An extensive collection of audio books on compact disc 
  • Playaways
  • Literacy Collection
  • Books that you can download from the library website and listen to (audiobooks) or read (eBooks)
  • DVDS for the hearing impaired

CELA Services

The Centre for Equitable Library Access (CELA) provides Canadians with print disabilities access to media and reading materials in the format of their choice, including audio, braille, e-text and described video. Community members can register for CELA services at their local public library. Specific titles from the CELA collection can be requested by patrons or CELA can select materials for patrons based on their reading interests. Materials can be delivered to patrons' homes or, in some cases, downloaded directly to a DAISY Reader or other device.

Discover more about CELA on their website.

For more information about the Niagara Falls Public Library and registering for CELA, please contact

Service Feedback

Feedback from a member of the public about the delivery of services to persons with disabilities may be given by telephone, in person, in writing, in electronic format, or through other methods. Responses to feedback, if required, are usually given in the format in which it was received.

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