Library Updates

The Ontario government has announced Niagara will be moving into the 'Grey' Zone of the colour-coded COVID-19 restriction framework starting on Tuesday, February 16th.

As a result of the restrictions imposed on libraries, the following services will be offered:


Library Service as of February 18, 2021

  • Pick up your holds at any NFPL location using our contactless options

  • NEW! Public Computer access at Victoria Avenue Library, Community Centre Library and Chippawa Library for 30 minute sessions.   

  • Online resources available 24/7 for a wealth of books, movies, music, magazines, and more

  • Virtual programs! From storytimes to paint lessons and more, check our Online Event calendar on our website for what’s coming up or our YouTube channel for past videos.

  • Visiting Library Service to homebound individuals and Seniors

  • WiFi is on at all our locations for your access and convenience

  • Print Pick Up for printing if you want it ready for pickup at the Library at no charge

  • Return boxes will be open at all locations. All items will continue to be quarantined upon their return.


At this time, the following services are not available:

  • In-Library browsing for physical materials

  • Bookable study/work space


We are working hard to ensure the safe delivery of library services. We look forward to offering more services again when provincial restrictions are lifted.


Please do not use the Library’s Holds Pick Up, Public Computer, and Print Pick Up services if you are unwell or experiencing any symptoms of COVID-19.


NFPL is Going Fine-Free Through December 31, 2021

Niagara Falls Public Library (NFPL) will continue to waive fines on overdue materials until December 31, 2021 to help support the community through the pandemic and the early stages of the recovery period in 2021.

Although fines are being waived, please respect other library borrowers by returning items by their due dates in case other customers are waiting for them. Customers will continue to receive overdue notices during this period. Items not returned after 28 days from the date they were due back will result in a replacement fee for the borrower. 

Many customers view paying fines as part of supporting the Library and we deeply appreciate that support. Please consider a donation in lieu of paying fines as a way of continuing your support.  Niagara Falls Public Library is a registered charitable organization and we are grateful for your donations. Your donation will help fund services, programs and resources for the whole community.

To learn more, visit our Fines & Charges page.

Return Boxes - Now Open!

Return boxes at all Niagara Falls Public Library locations are now open. Returned items will remain on your library card until they are checked in after a quarantine period.

We’re not accepting donations of books or other materials at this time. Please do not place any donations in our return boxes as they will be thrown away.


Digital Services

Please note that our digital services are always available!

To access these incredible resources and more, Click Here!

If you do not have a library card, you can Register for a Card HERE!


We are offering a wide selection of programming for all ages, please visit our Event Calendar for program information and to register. 

FAQ (Updated December 10)

Q. Are all in-person library programs cancelled while the Library is closed?
Yes, all in-person programming is cancelled. However, we are offering a wide selection of programming for all ages online. Please visit our Event Calendar for program information and to register. 

Q. My library card is going to expire during the closure period. How can I renew it to use the Library's digital services?
A. All library cards expiring during this period have been adjusted to remain active for use with the Library's digital services.

Q. Can I drop off some book donations I have?
A. The Library cannot accept donations of books or other materials at this time.

Q. I'm trying to use the digital resources and I've been asked for my Library Card ID/Number and PIN. What are those?
A. The Library Card ID/Number is the series of numbers on your library card beginning with 28080. Your PIN is typically the last four digits of your phone number, unless you have changed it yourself to something else.

Q. Can I still place an Interlibrary Loan request?
A. The Library is not accepting Interlibrary Loan requests at this time.

To find more information about COVID-19, visit these trusted websites:


Mental Health Resources

Kids Help Phone

Kids and Teens can talk to someone 24 hours a day 7 days a week.

Call 1-800-668-6868 or text CONNECT to 686868

Distress Centre Niagara

24 hours a day, 7 days a week

Niagara Falls, St. Catharines and Area – 905-688-3711

Port Colborne, Wainfleet and Area – 905-734-1212

Fort Erie and Area – 905-382-0689

Grimsby, West Lincoln – 905-563-6674

Women's Place of South Niagara

Call 24 hours a day, 7 days a week

Niagara Falls, Fort Erie and surrounding areas 905-356-5800

TTY 289-477-1470 (Email response is not immediate)

Welland, Port Colborne, Wainfleet, Pelham and surrounding areas 905-788-0113

TTY 289-480-1252 (Email response is not immediate)

Multilingual Information from the Government of Ontario 

The Ministry of Health has developed an information sheet about the 2019 novel coronavirus (COVID-19) to inform Ontarians about the virus, how they can protect themselves and what to do if they think they have contracted the 2019 novel coronavirus. The information sheet is available in multiple languages.